Chris Lane, Account Executive
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Your first contact with WORKS is very likely to be Chris Lane, our account executive who delights in welcoming new customers, understanding their renovation or remodeling project and making sure WORKS meets their expectations. “I’m there to help homeowners solve problems,” he says. “I offer solutions.”
Chris begins by defining the scope of the project. He is interested in the answers to these three questions, among others:
What is the homeowner looking to accomplish?
What is the issue the homeowner is facing?
What is the homeowner’s past experience with remodeling or renovating a home?
With the answers to these questions in mind, Chris can provide information on materials, styles and budget; describe similar projects that WORKS has handled in the past; and share information, such as testimonials and onsite photos, that allow the customer to judge the quality of those projects.
“I want to be viewed as a consultant,” Chris continues. “A consultant is not there to sell but to solve problems and help improve a homeowner’s home and lifestyle.”
A long-time resident of Massachusetts, Chris grew up in Essex and now lives in Gloucester. He studied Business Management & Marketing at Bentley University. His background includes account executive positions with a variety of companies; for example, he served as a home theater consultant for an electronics and appliances firm.
Like all WORKS employees, Chris comes to WORKS with three essential characteristics: familiarity and appreciation of the North Shore region; a commitment to customers that extends to finding the best solution for their timeline, budget and style; and a core of knowledge that he is always expanding and always willing to share.
Once WORKS starts your renovation or remodeling project, you will meet more of the WORKS team, including me (Jesse DeBenedictis), but Chris will always be available to answer questions and help ensure that the finished project meets your expectations.
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